Our Guarantee

Here at GlowUniverse.com, we have been providing outstanding glow-in-the-dark products online since 2002. We offer unparalleled support and service and guarantee that you will be satisfied with your purchase. We stand behind every product that we sell, and we're confident that you'll be happy that you chose to do business with us. We are guided by several key principles that help us keep your needs first.

We Only Sell Quality Glow Products at Competitive Prices

We only sell top-quality chemical glow products and LED glow items. We have close relationships with manufacturers in the US and overseas, and we work with them to assure that the products we will meet our high standards for quality. That means both glow quality -- for outstanding brightness and glow longevity -- and professional packaging, so your glow products will arrive damage-free and ready to enjoy. All of the items that we offer are rigorously tested to make sure they meet our high standards. We want you to trust the professionals at GlowUniverse.com to provide you with quality products.

We Always Provide Professional Service

Along with our outstanding products, we offer a state-of-the art e-commerce buying experience. Our website operates 24/7, and we can accept all forms of payment directly through our secure check-out. We provide live "in-stock" status information for every item, so you know exactly what we have in our warehouse today, and when it is going to ship. Our shipping service is second-to-none. We will ship your Next Day or Expedited order placed by 2:00 p.m. Eastern ship the same day. Orders are confirmed instantly by e-mail and we send tracking numbers direct from our shipping carriers. Plus our customer service staff is available via our toll-free number at 1-800-760-4569, every business day and can assist with any order.

We Have Experts Ready to Help

Our expert service and support really makes us stand out. Unsure of what glow products will work for you? 8" or 10" bracelets? What is brighter, green or yellow? Give us a call! We are at your service and dedicated to answering your questions. Plus, GlowUniverse.com offers comprehensive in-depth descriptions and specifications for our entire line of products. Our Glow Team is ready to give you advice that you need.

No Hassle Returns

We want you to be completely happy with your purchase. If you are dissatisfied with your product for any reason, simply e-mail us at returns@glowuniverse.com to request a Return Authorization number within 30 days of purchase. For detailed information about our returns policy, please click here.