Our Guarantee

Here at GlowUniverse.com, we have been providing outstanding glow-in-the-dark products online since 2002. We offer unparalleled support and service and guarantee that you will be satisfied with your purchase. We stand behind every product that we sell, and we're confident that you'll be happy that you chose to do business with us. We are guided by several key principles that help us keep your needs first.

We Only Sell Quality Glow Products at Competitive Prices

We only sell top-quality chemical glow products and LED glow items. We have close relationships with manufacturers in the US and overseas, and we work with them to ensure that the products we will meet our high standards for quality. That means both glow quality -- for outstanding brightness and glow longevity -- and professional packaging, so your glow products will arrive damage-free and ready to enjoy. All of the items that we offer are rigorously tested to make sure they meet our high standards. You can trust the professionals at GlowUniverse.com to provide you with quality products.

A Note About Honest Pricing 

Here are some things we'll never do:

 

   • Advertise absurdly low "per stick" or "per bracelet" pricing, but then charge outrageous amounts for shipping.   Free shipping is free.  Our Expedited shipping is priced below UPS retail rates, so you can take advantage of our volume discounts.  

   • Or draw you in with low prices, only to find that they only apply on pre-orders with a 90 day lead time, or are limited to 1 product in 1 color

  • Offer "free shipping" but then take it away on the lowest priced items.  No gimmicks here -- we offer free shipping on all orders over $30, no matter what.

  • Force you to buy bogus shipping insurance.  Some dealers won't honor damage or loss claims unless you buy expensive, supplemental shipping insurance. We don't operate that way. 

  • Make it difficult to figure out what is in-stock and when your order will ship.

We Always Provide Professional Service

Along with our outstanding products, we offer a state-of-the art e-commerce buying experience. Our website operates 24/7, and we can accept all forms of payment directly through our secure check-out. We provide live "in-stock" status information for every item, so you know exactly what we have in our warehouse today, and when it is going to ship. Our shipping service is second-to-none. Regular orders placed by 5:00 pm ship the same day at no extra charge. Orders are confirmed instantly by e-mail and we send tracking numbers direct from our shipping carriers. Plus our customer service staff is available via our toll-free number at 1-800-760-4569 every business day. Real people answer you and can assist with any order or answer any questions.

We Have Experts Ready to Help

Our expert service and support really makes us stand out. Unsure of what glow products will work for you? 8" or 10" bracelets? What is brighter, green or yellow? Give us a call! We are at your service and dedicated to answering your questions. Plus, GlowUniverse.com offers comprehensive in-depth descriptions and specifications for our entire line of products. Our Glow Team is ready to give you advice that you need.

Satisfaction Guaranteed

We want you to be completely happy with your purchase. If you are dissatisfied with your product for any reason, simply e-mail us at returns@glowuniverse.com to request a Return Authorization number within 30 days of purchase. For detailed information about our returns policy, please see our Returns Policy.

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